Help Contact

Questions about a loan?Talk to our team.

Whether you're thinking about applying or already have a loan, contact CashPicks and we'll help you sort it out.

Email us

For questions before you apply, or about your application or loan.

support@cashpicks.ca

Privacy and your data

Ask to see or correct the personal information we hold about you.

Send a privacy request

Make a complaint

Tell us what went wrong and we'll look into it.

How complaints work

Contact CashPicks online

Fill in the form, and then we'll reply to the email address you give us.

Please enter your name.
Please enter a valid email address.
Please write at least a short message (10 characters or more).

Please don't include your SIN, full bank account number or any passwords. We'll never ask for them by email or phone.

Complaints

How to contact CashPicks with a complaint

We want to hear about it, so here's how a complaint works with us.

  1. Tell usUse the form above and choose "A complaint", or email support@cashpicks.ca. Include what happened and what you'd like us to do.
  2. We look into itFirst, we'll confirm we've received it, then look into what happened.
  3. We reply with an answerAfter that, we'll explain what we found and the next steps.
  4. If you're still not satisfiedYou can contact the consumer protection office in your province, which oversees payday lenders.
Quick answers

Before you contact CashPicks, check these answers

More on our FAQ page.

01Can I change my payment date?

Get in touch before your due date and explain what's changed. Your options depend on your loan agreement and your province's rules.

02How do I cancel a loan I just signed?

You can cancel during your province's cooling-off period, which is usually two business days. Act right away. Your agreement explains how to cancel and what you'd need to return.

03How do I check the status of my application?

We'll email you when there's an update. If you haven't heard from us, send a message with the email address you applied with.